McCoy Travel
Hawaii Client Letters
Minerva Moreno ...Client Letters

March 20 , 2006
~ Hawaii ~

Thank you for everything, Minerva,
I appreciate all you have done to put this vacation together and we all have a lot to look forward to next November. Maybe we can do this again sometime!
J. Kelley
Colorado
Fiji Vacation


March 16 , 2006
~ Hawaii ~

Hi Minerva,
Hope you are having a great day in Hawaii ... I am so happy to have found you at 530AM - bright and early yesterday... again, I can't say it enough, how very pleased I am with you, your hard work on pleasing us and the time spent on accomplishing what I hope to have be an AMAZING ROMANTIC HONEYMOON!
We chose Hawaii for our honeymoon because of its natural beauty and now I know that the people there are just as beautiful, and we haven't even set foot on the islands yet! It takes a special person to do what they like and like what they do ... and you definitely are both. Please forward my thoughts on to your boss if possible for me, they need to know how wonderful you are Look forward to hearing from you again soon...
Thanks again -
P.& E. Kern
Michigan
Amazing Romantic Honeymoon


February 18 , 2006
~ Hawaii ~

Aloha Ms McCoy and Minerva!!
In response to your questions regarding our superb time in Hawaii is difficult to answer. I've thought long and hard about the experiences that Chris and I had on "Maui" and the "Big island" but, I can't get the smile off our faces long enough to find something that we didn't like.......hummm I'll try.
The arrangements that Minerva made could not be faulted in any way so, scratch that thought. Even her idea about the fish place to try was right on. Since this was our first trip with you and to Hawaii, we spent most of our time in awe with our mouths open......."holy sh.. Chris look at this" was the best that I could utter most of the time. She could not say much with her mouth stuck open and eyes wide as the moon.
But, if I were to get very nit picky.....got lost several times in the Hapuna Beach Prince...poorly marked signs inside and the major restaurants were closed while we were there. Found out that we could have gone to the other hotel next door but, didn't know that at the time. The room and the service were unbelievable.....never been treated like that........well, not since we left the Maui Prince, that is. The rooms in both hotels were......were well, tearful ( that is.. tearful for us every time we look at the pictures of the hotel room) I had to call for help with Chris when it came time to leave them.....kicking and screaming in a straight jacket.....it was embarrassing!!! Almost as bad as when I told her that she had to get out of the ocean and off the beach to go home. I'm sure that she left scars on the wonderful people who tried to help me to get her into the car. I'm sure that our names are on a "blacklist" in the Kona airport.....they had to hogtie her in her seat. She made sure that everyone less that a mile from the airplane knew that she was NOT LEAVING HAWAII.....NOT NOW OR EVER. "Take me back to my hotel room and leave me alone" has been verbally engraved on the walls.
So, as you can see, the vacation that the two of you had arranged has a good side and a bad side. We took a trip to PARADISE with a call, or two, to Minerva and can find almost nothing to criticize.
On the plus side ; all the travel and hotel arrangements were perfect. The hotel personnel were as nice and helpful as anyone could be....with out failure. The rooms were glorious !!! Could not dream of better...the views , the ocean waves breaking just yards away, the service, the ambiance of the hotels and the grounds was just like a dream.
Aside from the things under your control ; the folks who live on the two island were very open and friendly. We were never uncomfortable with anyone or anyplace that we drove to. No looking over my shoulder or hard types to watch carefully. (We come from the land of predators....Detroit). The exception would be the "no guardrail" one lane roads through the mountains. Don't drive on them in the rain or at night, Lynn. Scary for most people and that includes my Christine. I missed a lot 'cause I HAD to keep my eyes glued to the road. But, looking back, even that was fun for me now that I can breathe again. The wild life that we encountered everywhere was astounding.....birds EVERYWHERE, fish and whales were there every time we looked, rain forest trees that dripped fragrant flowers and warm warm air......what can I/we say??
WE will never be the same......THANKS.
L. and C. Brancheau
Warren, MI
Hawaiian Vacation


January 12 , 2006
~ Hawaii ~

Minerva,
Thank You, Thank You, Thank You! You did an excellent job! Everything was perfect and more!
I will use your services next time I visit Hawaii. You are the best! The best part of the trip was laying around at our resort (Kaanapali Alii)! Every travel agent we contacted told us it was impossible to book at Christmas. Several agents told me it was obscene to even ask for rooms at Alii at Christmas. I saw your name while on the computer and called and you booked me in about 3 minutes! I didn't believe it until I arrived and went to the front desk. Everything was in order and the friendliness of the staff was awesome! Thank You! Thank You!
You people made me and my family the Best Vacation Ever! You get AA+++++
K. Votroubek
Davenport, IA
Christmas Holiday on Maui


November 19 , 2005
~ Hawaii ~

Minerva,
We had a wonderful vacation! Thank you, thank you, thank you. I'll call you next week.. It's about 30 degrees here, after about 20 last night. I miss your islands already!
Best regards,
B. Travisano
Southington, CT
Retirement Cleebration to Hawaii


October 5 , 2005
~ Hawaii ~

Hello Minerva!
It's good to hear from you. We had a terrific time. We loved the unit you reserved for us alot. It was the ridge villa right next to bay course's 7th green. We sat outside to watch other golfers reach the green everyday and I practiced on my short game when it was dark.
W
e appreciate everything you've done for us. Thanks alot!
J and D. Sohn
California
September Golf Getaway


July 9, 2005
~ Fiji ~

Bula Minerva,
We had a great time in Fiji. Rosies Travel Agency was helpful in getting us where we needed to go when we got there. When it was time to leave they were right on time even though the boat was late. They took us on tour of Nadi and then took us to our hotel room.
Tokoriki was beautiful as well as the people on the resort. It was fantastic. When they say you leave as a friend, you truly feel as though you are leaving your friends behind. We made many friends on the island. It was a great experience.
Thank you for asking.
Vinaka,
Liz & Von E. (Sacramento, CA)


March 23 , 2005
~ Hawaii ~

Dear Melissa,

I just want to express again how happy I was with my travel arrangements to the big island and Maui last year. Minerva made my arrangements. Sometimes I travel alone and it's very important to me that I not be penalized for traveling solo. Most travel these days is offered in packages based on double occupancy and a fixed itinerary, anything else comes with a ridiculous price tag and most agencies are just annoyed with and sometimes rude to customers requesting anything different. I will be sure to recommend you to my friends and you will certainly have my business again. Thank you for your consideration and specialty in custom travel.
Brenda P. (Edison, NJ)


January 24, 2005
~ Tahiti ~
Thank you so much for all the wonderful support your agency provided. It started with Minerva answering the phone at an ungodly hour of the morning. She was able to find us a plane flight and accommodations over Christmas and New Years ( a miracle). AWA was a very pleasant airline. I was impressed with the flight.
We really enjoyed Lahaina Shores. Both the mountain view (quiet) and ocean view (awesome) rooms were great. The staff was very friendly, we walked each morning on the beach, and it helped to be able to cook on several nights.
You did a great job planning activities. Ulalena was spectacular! I would go again just for the drummers! Thank you, too, for handling the reimbursement of the snorkel trip that didn't happen. I appreciated your prompt response.

The trip was wonderful and I will recommend your agency to anyone planning a trip to the Islands.
Jan K. (Pacheco, CA
)

November 13, 2004
~ Fiji ~

Hello Minerva!

We went to Qamea Resort in Fiji for our honeymoon and had a fabulous time. We stayed in one of their brand new villas which have a plunge pool along with other great amenities. We relaxed and did as many of the tour activites as we wanted. You could be really busy or just relax in your hammock and sip on mai tai's. The staff there was amazing, they really made you feel like you were a part of their family. I would highly reccomend Qamea.

Thank you!
Andreea & Matt H. (Kailua, HI)



October 12 , 2004
~ Hawaii ~
Aloha Minerva,

The trip went very well. The Otani in Honolulu was a pleasant surprise. Very good restaurant and nice beach; park right outside the hotel was nice. It was a good location for a brief stop. The Maui Kaanapali Villas were very nice as well. Accomodations were large, beach nice, restaurant very good and convenient on the beach. Not an all inclusive type of establishment, but very good for the price. Easy access to Lahaina. Lahaina was a pleasant surprise. Lots of activity and many good quality stores. The road to Hana was fun and not as scarey as we imagined! A stop at Mama's Fish house is a must, but do lunch since dinner is very expensive and during the daylight hours, the view is terrific. My husband did the biking down the volcano in the early am to see the sunrise. Most of the time clouds obscured the view and leaving at 2am is a bear. Biking is for the brave. The Sheraton in Kauai was our last stop. This was the most exclusive resort of the three and very inclusive. Nice having breakfast buffet included in pkg. as well as swimming floats, etc. We hit a very rainy time (unusual for Sept) so we preferred the weather in Maui. Also Kauai is very quiet. I missed the shopping in Lahaina. A trip to the north to Princevlle for Sunday brunch was a highlight also Kee beach was great. All in all, Maui was our preferred stop.

All the transfers went well. Thanks for your help.

Myron S (Mechanicsville, VI)


August 12 , 2004
~ Hawaii ~
Minerva - I want to thank you for helping us prepare and plan this trip. You did a great job finding a product that met our requirement. We had no problem with the flight not the hotel, though we would not return to the Hilton Hawaian Village (too big, too crowded...not exactly "an exotic destination"), and we had to request a change with the apartment as the one that was for us hardly had an ocean view (but rather another hotel view).The guest manager was helpful to help us find another apartment and agreed that the view was certainly not "ocean"

Altogether, it was still great

Thanks!!!
Frederique S. (Seattle, Washington)


July 15, 2005
~ Fiji ~

Bula Minerva,
We had a great time in Fiji. Rosies was helpful in getting us where we needed to go when we got there. When it was time to leave they were right on time even though the boat was late. They took us on tour of Nadi and then took us to our hotel room.
Tokoriki was beautiful as well as the people on the resort. It was fantastic. When they say you leave as a friend, you truly feel as though you are leaving your friends behind. We made many friends on the island. It was a great experience.
Thank you for asking.
Vinaka,
L.& V. Edmondson
California
Fijian Fling


July 02, 2004
~ Hawaii ~

Minerva,

Yes, it would have been nice to get together for a snack or drink, I guess I just assumed that you were
very busy. Next time! I'm sure I'll be back. I really saw alot of both the Big Island and Maui, I
must have put on 500-600 miles on the rental car on each island! The northern loop of Maui was absolutely gorgeous! I drove it twice. I got to do the road to Hana and the southern loop in an SUV with a friend of mine who lives on Maui. Kamaole Sands was very nice. I wasn't quite sure what "limited view" meant, but my condo overlooked the grounds with mountains to the left and beach/lovely sunsets to the right. The beach across the street was great, I would watch the sunset and go for a swim almost every night. On the big island, the manta night dive was a highlight. I had my own private manta show for the first 10-15 minutes of the dive! Three big mantas swooped around me, feeding. It was cool, a must see if you're a scuba diver. I also drove the northern loop, and the southern drive from Kona to Volcanoes, listening to my favorite Hawaiian CD's and stopping at a few beaches. Volcano House was lovely, rustic. I had a nice garden view. The Kilauea Iki trail was great, down through the forest, through the caldera of the volcano and up the other side. It was good to get going pretty early, there was not another soul on the trail. The lava flows were awesome, another "must-see." I had never seen lava up close like that, I guess I was lucky to be there at the time when the lava flow was active again. I stayed for sunset and it was a clear, breezy night with a full moon over the ocean. The mountainside glowed red with the flowing lava and it really was quite breathtaking. There were also petroglyph trails on both islands that were well worth seeing. Diving on Maui just doesn't get any better than with Ed Robinson's Diving Adventures out of Kihei. The weather (winds, specifically) weren't too kind, so we were somewhat limited as to what dive sites we could get to. The last time I was there (December) we were able to get to more remote sites in the south. This time, we went to Molokini mostly, but
were able to get over to Lanai to dive the cathedrals. I had done that the last time I was on Maui, and it
was worth a return trip.

Anyway, once again, mahalo and aloha, everything was perfect!
Brenda P. (Edison, New Jersey)


June 23, 2004
~ Hawaii ~
Aloha Minerva!

Thanks for your call while we were in Hawaii. I fully intended to contact you back before we left, but we were pretty busy and time got away from me.
The trip was “just what the doctor ordered.” Jenn and I had a great time. We could both have stayed a LOT longer.

We loved the sunrise above the clouds and bike ride down the mountain, snorkeling at Molokini and Black Rock, the beautiful drive around the West Maui Mountains and to Hana. We truly enjoyed the fresh fish and outdoor dining, as well as the aquarium, arboretum and black sand beaches.

I was quite pleased with our location and really liked Lahaina Shores. The weather was wonderful; our view was great. It was convenient and we walked around town with ease. We enjoyed the shops and the slow pace of the island culture.

You were terrific throughout the entire process of setting up the trip. I particularly appreciated your friendliness, down-to-earth genuine, honest approach, your sense of humor and the fact that we seemed to connect on a one-to-one basis. I never felt like I was being ‘handled;’ it was more like I was making a new friend. I appreciate you Minerva, and would definitely recommend you.

In summary: This trip will always be memorable for us. We truly enjoyed ourselves and would definitely like to return for another visit someday. Thanks so much for all your help in making it a great vacation!

Warm regards,
Kim C. (Fullerton, California)


June 12 , 2004
~ Hawaii ~

We just returned from Hawaii and the Four Seasons Hualalai. It was wonderful!! Everything worked out extremely well. Thank you soooo much for your professional help. We will definitely use you again.

Al
Farr (Colorado Springs, Colorado)

March 23 , 2004
~ Hawaii ~
Minerva -

Thanks again for all your help. I appreciate not only that you are so friendly and willing, but you follow through, do what you say you will and are very customer-service oriented.

It has been a pleasure communicating with you through this process.

Kim C. (Fullerton, California)


August 1, 2003
~ Fiji ~
Minerva --

Just a quick note to say that the the Cousteau Resort was very nice, Kim was very sad to leave. We're in Sydney now and at the Park Hyatt, overlooking the harbor and the Opera House, so things are great again.

Thanks again for all your help.

Mike C. (Motero Sereno, California)


January 10, 2003
~ Hawaii ~

Minerva ,

We had the most incredible Thanksgiving in Kauaii!!! I am in love with Hawaii. We did everything we wanted and met some wonderful people during our stay. I can't thank you enough for making our "little surprise" to our husbands such a smooth getaway. They have already surrendered that they could never plan something as romantic and exciting as our trip. My mom and I were giving the hang loose sign to each other over and over. It really was a success! And to think my dad thought he was going to San Antonio!!!

Aloha and Mahalo!!!

Sherry & Joyce K. (Lee's Summit, Missouri)


December 20, 2002
~ Hawaii ~

Melissa/Ron:

We would like to let you know what a fantastic associate you have in Minerva.

From her first "Aloha" to her last "Mahalo Nui Loa", she was so helpful and professional - to say nothing of her great sense of humor. She arranged a wonderful holiday for us and made all of my silly questions and special requests seem very natural.

We feel very fortunate to have had the opportunity to work with Minerva and wanted you to know what a jewel you have in her!

Mahalo & Aloha ~
Donna S. (Littleton, Colorado)


June 2, 2002
~ Hawaii ~

Dear Minerva:

I want to say that you are the most delightful, fun, creative and hardworking travel agent I have met. I like the way you calmly give information and share experiences. Working with you has been a gas -- and I want to do more in the future. I will leave all the future bookings up to you. I need to feel that I'm getting a deal, You know? Please keep me advised of deals you hear about. And let me say that I enjoy working with you. You have that rare blend of humor and hard work that is a pure joy. You are in the right business.
Thank you so much for helping me. I look forward to hearing from you in the future.

Thank You... Victoria Z (Woodland Hills, California)






[ Privacy Policy ] [ Career Opportunities ]
Additional Phone info
© Copyright 1996-2007 McCoy Enterprises Ltd.
All rights reserved. Company Directory