McCoy Travel
Hawaii Client Letters
Mike Brown ...Client Letters

June 16, 2009
~ Fiji ~

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May 20, 2009
~ pre Fiji ~

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May 18, 2009
~ pre Fiji ~

Mike you are wonderful. I don't know if we'll do this itinerary but I hope we can do business with you soon as you are so nice. Deanie

Thanks,
D. Martino
Dallas, TX

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May 14 , 2009
~ Fiji ~

A friend gave me your name and said you are an amazing travel agent!!! Kate and I work together on Treximet and our submission won the award for the trip. She mentioned that you might be able to help me out with some insight into Fiji and which island to go to, where to stay, etc..

Our travel itinerary is listed below. Looking forward to hearing from you.

Thanks,
K. Olivia
North Carolina

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April 30, 2009
~ pre-departure Hawaii ~

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April 30, 2009
~ Fiji ~

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April 7, 2009
~ Fiji ~

The trip was fantastic. Many, many things done right. Mike was great, tolerating my frequent mind changes in the planning process. His suggestion or Raffles for a day room was good too – they just opened a new pool which is actually pretty nice for a “crash pad” level room.

Diving had to be the highlight, although the accommodations are a close second, followed by the quality of snorkeling around Davui.

We were more or less the only divers there at the time so we had essentially a personal boat driver and dive master. Even if there were a few more people, it beats the cattle boats from the big dive resorts. Mini, the dive master was excellent and a lot of fun to spend time with. The night dive just off the island reef was a highlight. Definitely a different set of critters out at night, and a couple sharks in the dark… Did the big fish encounter – good, checked the box, a bit like a zoo under water, without bars. Glad we did it, but the small reef sharks appearing out of the darkness and disappearing just as fast on the night diver were more impressive/a little unnerving. On a related topic – snorkeling is amazing – the colors in the coral are innumerable, throw in the vertical wall dropping down to about 30 feet, cool shells and I spent hours just kicking around the island.

The rooms at Davui are great. They do have a resort map now with locations. If I had that to overlay with sun/shade times of each, it would have been the ULTIMATE. We started with an upgrade Mike arranged (Valle 3) that for our time of the year, great sun/shade mix and evening sunsets. Then moved over to 6, which turns the corner and only got sun on the splash pool for about an hour – not a huge deal and since I picked it over Valle 1, oh well (1’s pool overlooks the boat area and thus a little less private). Bottom line though, the rooms are great and for the rainier season, we were lucky enough to have perfect weather right up the day we left, which rained and made it just a hair easier to leave, but only just.

After reading reviews, we had already determined that we weren’t the kind of people likely to write a disaster story review and nothing changed after the trip. It was a little humorous to see how some of the things people thought disastrous weren’t (at least to us). Mosquitoes, yes, we got bit. Inside and outside the netting, sometimes at dinner – its tropical. We had very, very strong repellent we brought with us – it helps a lot but still… the mangers were in transition but seemed to recognize that and went a little extra to make sure they weren’t missing an element we needed. They were good about setting some expectations up front as well – such as letting us know if there was ANYTHING we needed to ask, and yet reminded us that we were on an island and although they would always do their very best, sometimes they would not be able to accommodate certain food requests, etc. They had a smoked tuna breakfast sandwich that they never got the tuna in for, but they did know I had inquired about it a couple times and seemed to genuinely try and get it but could not. They substituted with smoked Salmon they were able to get. On the topic of food, it was amazing. In particular the fish, which seemed available at every meal in some form including the breakfast sandwich I mentioned. I read a very contrary review online about them never having fish before going so who knows why when that happened. It was definitely NOT an issue and it always seemed extra fresh.

One other pleasant, and not minor surprise, all drinks (except alcohol) WERE included. They don’t list it as that on their website that way (I think they say tea, coffee and water is). Probably saved us a little bit and kept us more hydrated than we otherwise may have. It also means that with a bottle or two from duty free in Nadi and the minibar stocked with coke, tonic, club soda, etc – we didn’t have to have drinks delivered, ordered, etc.

Staff was very friendly and mostly fast. We learned that if you get to know them a little better, ask them questions, etc, they seemed more at ease and more in tune with what you liked – by the end, they knew that I LOVED the fresh baked bread (they made a pesto bread, kind of swirl of pesto inside – to die for…), and got a kick out of keeping me well stocked at meals.

Airline was good – upstairs in the air pacific 747, bulkhead seat was KEY on the way there. The little commuter 3 seater plane Davui used was a kick. If you have any fear of flying or small plans though, watch out. I have great photos from the plane, including out the front window landing. But then I like flying, and small planes. If they have any reservations about it, a car from Nadi takes a little longer – but you do get to see the country and I think is a little cheaper, and does offer more options for departure/arrival time. I’m sure they like to keep boat trips from Davui to Pacific Harbor to a minimum so if multiple people arrive on the same day, the plane is a charter. We enjoyed it as I said. On the way back, we were on a United plane – luckily had economy plus so leg room was tolerable there too. Upgrades on the united plane was crazy expensive despite plenty of room. US air lines – Oh well.

Have I left anything off? I could probably go on for a lot longer...

Thanks again for a wonderful vacation.
J. & A. Lunzer
Hermosa Beach, CA

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March 5, 2009
~ Fiji ~

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February 26 , 2009
~ Hawaii ~

Just a little heads-up.. You may be hearing from the hotel... They didn't seem to get the memo about the breakfast being included, but I'm sure it will get straightened out. I printed out an email your wrote that mentioned it, so they are going to try to track it all down.

Thank youuuuu!

Warmest,
J. Holcombe
Los Angeles, CA
Romantic Hawaiian Getaway

Later that day ...Breakfast issue resolved... We are sooooo happy here in Paradise!!!! We woke up and opened the curtains to find we have been transported to the most beautiful place!!! The ocean is RIGHT outside and beautiful beyond belief, and our two lanais are bigger than our dining room!!!!!

Thank you!!!!

Warmest,
J & D Holcombe

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February 5, 2009
~ Hawaii - Fiji - Tropical Islands ~

This is an excerpt from my recommendation I sent to friends...

"As to our conversation about traveling to Hawaii and other tropical destinations, the following is our travel agent's contact information:

Mike Brown's Email, office phone & cell

Mike is based out of Hawaii and works for McCoy Travel.

My past experience with Mike was phenomenal (this was our trip to Fiji). Mike goes the extra mile to make sure you not only have a great time at your destination, but that your travel to and from are just as great as well.

I would certainly call him when you are ready to schedule so that he could customize something FANTASTIC for you!"

Many Thanks,
D. Beierle
Olympia, WA

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January 28, 2009
~ Hawaii ~

1st let me say thank you for all your hard work for putting together our wedding/honeymoon last June 2008. Sorry it took me so long to get back to you & thank you. We stayed at the Prince & the Hyatt & we had the absolute most amazing trip. We couldn't have done it out you & your service. You were so patient we us, as we changed our minds a 1000 times, & asked 1000 questions. You are extremely talented at your job, & will be forever a part of making the best week long memories. Please let the owner know how valuable we think you are.

I just checked out some of your vacation packages for the anniversary date of june 6th of this year. Please keep us in mind if something comes up.

Again THANK YOU for everything, & wishing you a prosperous 2009

Thanks,
A.& J. White
Newport Beach, CA

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February 16 , 2009
~ Fiji - New Zealand - Hawaii ~

Mahalo and Denaka for your help on my trip.

I made it back. The only problem was leaving NZ, Fiji and Hawaii.

New Zealand is heaven on earth... Fiji was absolutely magical... Kauai was wonderful..

The best thing you did was be the foil in my lodging selections, and recommend the Fiji sailing "adventure". Without the give-and-take on the lodgings, I would have not found the ones I found, or made the same decisions. Thank you!!!

In NZ, the Auckland Westin was 5*. Once I realized all the prices were in $Kiwis, and the $Kiwi is half the $Us dollar, I ordered another bottle of Hawkes Bay Pinot Noir and another Pavlova! Auckland was about ten times better than Seattle or San Francisco (our best cities in the US). I could live there in a minute. Great people, city, neighborhoods, golf (Murawai by the beach and Titirangi, a parkland course designed by Alistar McKenzie), sailing, shopping, dining and perfect weather!

The motel in Taupo was not great for me...best for an "extremely" low budget traveler (sub-backpackers). I found the Huka Falls Resort to be great: a collection of cabins, and restaurant that was terrific, and moved there for one night. Great wine and no drive home! ($100kiwis/nite).

My B&B in Waimarama/Hawkes Bay was brilliant. Terrific folks, great food (home made passion fruit ice cream and best lap pool in NZ, good surfing beach, and arguably the most authentic golf course I ever played (including Scotland)....this one (Wairunga: $10kiwis for 9 holes) had sheep all over it! Great fun!!! Craggy Range, Black Barn and any Pinot from this neighborhood of Hawkes Bay is a buy!

Te Horo is wonderful with a very hospitable host! Unfortunately, in the middle of nowhere (I did want peace and quiet)....but only 15 minutes to the golf course. The pool was small, but set in a delightful garden/orchard. Golf at Paraparaumu was a bit of Scottish links in the dunes....an Alistar McKenzie design!

The ferry ride across the channel was good, very plush compared to Seattle's finest. It may have been better to switch cars, and not take the car on the ferry, but I did not look closely into it. Maui cars were slow to check out in AKL....next time Hertz No.1 Club.

The Bolton was a good choice for Wellington; good location, pool, restaurant; The Museum would have been fine as well. I was welcomed warmly at the Royal Wellington Golf Club. The Shed 5 Restaurant was fab.

The motel in Nelson was adequate; ok interiors, but a marginal location; the pool was useless. I would have rather stayed in a B&B one or two nites, then move on toward the Able Tasman, and stayed in Motueka or Kaiteriteri at a b&b. Friar's guide is a good place to start searching b&b's. The public pool (lap pool) in Nelson was terrific....for $3kiwis. The Boat Shed restaurant in Nelson is perhaps the best in NZ. Sailing in Teriteri was "teri"fic! The Nelson Golf Club was a delightful seaside links.

The Punga Grove in Franz Josef was perfect for one nite for me alone. It was a good call to stop there for the night. There are two very nice b&b's there, both listed in Friars: Holly Homestead and Franz Josef Glacier Country Retreat....either would work if I return with my wife.

As you know, the Mercure in Queenstown was further from town than "walking distance", the pool was a cold plunge, and the room was a bit outdated. Great views though. Many thanks for following up to get the deposit credited to the St. Moritz (most comfortable hotel I stayed at in NZ). St. Moritz had great international staff (equal to the Westin), great interiors and appointments, terrific location, and nice views....best of all worlds. The price was at the high end of my range for a 1 BR suite but it worked for me. It was a terrific lodge for 4 nights...very comfortable. Dining at the Bunker and Botswana Grill was wonderful. Wine tasting at Amisfield Vineyard was my best lunch of the month. Great region for Pinot! Mt. Difficulty and Peregrine! I would however, play golf twice at the public course (Queenstown Golf Club, $45kiwis) and avoid Millbrook for the next several years until they finish their construction on and around the course. Millbrook was perhaps the worst golf experience possible due to the re-routing, construction, and lack of signage or warnings about the construction. 14 good holes, then go find a bar. Nice valley and subdivision though.

The Riverview B&B in Christchurch was over-the-top-great!!! Reasonable price, magical location on the River Avon, close to the city center (7+/- minute walk along the Avon), and terrific owners. I will return to it with my wife next year.

My largest regret in NZ is not staying longer....much longer. I would have loved to visit the Northland, Bays of Plenty/Islands, Coromandel, Wanaka and Doubtful Sound....and to have stayed everywhere longer. 2 months would have been a better schedule....but then there is always next year.

Fiji was also otherworldly. A very different pace and place. Stopping for one night in Honolulu and Nadi on the way out was good for the time adjustment, and to break up the flight times. The first nite in Nadi, on the way west, the Mercure was great. Newly remodeled with good food, good pool and a great respite for the night. I visited Nadi and ate at an OK curry/seafood place with a wonderful owner/waitress. Visiting Nadi for several hours was an eye opener to their politics, economics, and very welcoming cultures (Indian and Fijian). I met a family on the plane to Auckland that had left their entire travel wardrobes with friends in Fiji to be helpful. I planned to bring some clothes back to give my waitress for her friends/family, but then heard of the floods. While in NZ, I tried to organize a container of clothing....but did not have the time or contacts. I did, however, bring a suitcase of clothes back (from the Salvation Army in Christchurch) for the Nadi Salvation Army shelter. I would recommend that all guests to Fiji do something similar (easy to do). It is a very poor country and the clothes (or childrens books, etc.) will find a home.

Capt. Cook's sailing was the best. I had no expectations at all. It wasn't really sailing, but a nice slow paced cruise around the islands with lots of snorkeling. I brought a bottle of wine for each nite and shared with the other guests (2 Aussies, 2 Dutch, 2 Canucks, 2 Coloradans) and the extremely warm and friendly staff. If NZ was heaven, this was the inner circle of heaven. The coral and fish were better than anything I had seen since the 70's in the Carribean. The village we visited was heart-warming and heart-wrenching. The people were so open and friendly and kind and sweet (where is my thesaurus?). I regret not knowing the villagers would be offering their crafts so I could have had another $100 in small bills. Not that I am a craft buyer, but I wanted to help everyone. The on-island setup was a bit primitive, but I would not change a thing. Very camp-like. By the time we left I was relaxed. (It only took one bottle of wine, jungle drinks and snorkeling everyday to calm a type A personality down, hmmm.) Again, I could have stayed twice as long....with half the days just lounging around the base-camp island. Capt. Cook is a marvelous organization: everyone was the "bestest" person I ever met....but then all the Fijians (in Nadi too) I met were.

In Nadi, Rosies was also quite the organization. Womb to tomb, they planned it all for a smooth experience: drivers, lounge at the airport, going away massage. Oh baby, this should be a case study in exceeding expectations at Harvard Business School! The Novotel was also very nice and comfortable....perfect for a short stay.

In Kauai, the Hyatt was the right choice. A terrific property. Very comfortable for a larger hotel (compared to the NZ lodges I visited). Great food in terrific restaurants. Poipu Golf Club was beautiful! After staying for a week at the Westin timeshares in Maui, this was a welcome place to recover from the very large resort hotel and hustle/bustle of Kaanapali/Lahaina (we enjoyed that too, but it was culture shock after Fiji....our friends were our own activity directors: golf at Lanai/Challenge at Manele Bay, golf twice at Kapalu/Plantantion, whale watching....we could see the hair on their chins, thanks Capt. Steve's, walk the beach, umbrella drinks, superbowl party on the beach, galleries, dining, swim, stir, do over).

Kauai was very laid back.... and we will visit it, the Hyatt, Poipu GC, Princeville Ranch Stables and Adventures, and Amy-Lauren's gallery in Hanapepe again.

The connections back to Maui were a bit awkward, only because United at Maui/Kahalui is veryveryvery dysfunctional (three hours in the transition would have been better for this bunch). My fault for not rerouting our return direct from Kauai.... the problem was trying to make changes to a "miles Plus" ticket....but that was the price of getting a "hub" in Hawaii to meet my wife and friends on the way back.
Again, Hertz No.1 Club over any other car rental (....although I loved the graphics on Weird Campers in NZ).

Also, the AirNewZealand/Quantas folks in Christchurch were brilliant...I missed by scheduled flight (a change that was not noticed) and they bent over backwards to help get me out NOW to make my connection in AKL.

I feel I have done my patriotic duty to stimulate the US and world economy this year! I will call you when I start planning next years stimulating trip to NZ, Australia, and Thailand. I could not have made the same great trip without your help and that of ALL your vendors.

Many Thanks,

 

Many Thanks,
D. Brown
Aspen, Colorado

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January 23, 2009
~ Fiji ~

Anyway, I don't know if I ever formally thanked you for all your help with planning our honeymoon. We really had the absolute dream honeymoon, and I loved that all we had to do was show up. Everything was taken care of for us, and we didn't have to figure out anything. That was soooo nice. You did a wonderful job of arranging and rearranging everything for us. Thank you so much!

Taveuni Island Resort was the best place I have ever stayed - from the privacy to the accommodations to the food and staff - it was perfect. We weren't thrilled with the beach but found plenty other stuff to do. Likuliku was fun too but we really just hung out by the pool the entire time we were there.

I really don't know why so many people refuse to use travel agents in the age of the Internet. You guys are so helpful, and the Internet isn't always cheaper. Plus, for someone like me who hates logistics, you guys are super heroes.

Ok, that's it. I'll definitely be keeping you in my contact list for future island excursions.

Thanks,
A. Pales
Oak Park, IL

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January 8, 2009
~ Hawaii ~

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November 18, 2008
~ Fiji ~

Wow, what can we say, but all wonderful things of our recent trip to Fiji.
Mike booked us a fabulous Weddingmoon at two properties, and everything went extremely well. From Air/ground/water transport to the 2 week stay at both Lovely Resorts. What was there not to love about Fiji?

The First Resort was amazing: They were there to collect us when we landed in Taveuni (no waiting) and took us straight away to the water transport. Sia was there to greet us when we arrived and she did an incredible job with the orientation, and our wedding arrangements. We would definitely consider another visit there. The staff were all wonderful!

The second Resort: We had a wonderful up-grade to a Premium Vale, and what an incredible place to snorkel and spend our week honeymooning. We were both very sad to leave.

We haven't used the services of a travel agency in a very long time (generally book our own travels via Internet), but since this was such a special occasion, we decided to go the Fiji Experts: McCoy Travel. All booking arrangements were spot on. All email correspondence was answered very quickly and in a timely fashion. Mike did a fabulous job providing us with several resort options and choices, and the before and after the trip follow-up has been tremendous.

We have both worked in the service/travel industry, and McCoy gets top ratings from us!

Kind regards,
M.& D. Osualdini
Edmonton, AB Canada

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November 12, 2008
~ Fiji ~

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October 22, 2008
~ Fiji ~

Thanks again!!!
T. Kelly
Peachtree City, GA

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September 29 , 2008
~ Fiji ~

Just wanted thank you for organizing a great trip to Beqa Lagoon resort for us, We were lucky enough to see 2 tiger sharks on the big fish encounter, we are looking at heading to samoa in feb 2009 and would like you to assist with this trip as well.

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September 19 , 2008
~ Fiji ~

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August 17, 2008
~ Fiji ~

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August 17, 2008
~ Fiji ~

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July 27, 2008
~ Mexico ~

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July 01, 2008
~ Fiji ~

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June 26, 2008
~ Pre-Fiji Trip ~

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June 25, 2008
~ Fiji ~

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April 15, 2008
~ Fiji ~

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April 08, 2008
~ Hawaii ~

Hey Mike,

I spoke to the lady you recommended to marry us but she was full.  She suggested someone else, but no response yet.  We are very glad to have you helping. When we are done, im going to let your employer know as well how great you have been.

Thanks,
J. White
Newport Beach, California
Honeymoon on Maui

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March 22, 2008
~ Hawaii ~

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March 11, 2008
~ Upcoming Fiji ~

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Jan 26, 2008
~ Fiji ~

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Jan 12, 2008
~ Hawaii ~

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Jan 09, 2008
~ Fiji ~

A. VanGoey
Eagle, Colorado
South Pacific Christmas

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October 31, 2007
~ Fiji ~

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September 25, 2007
~ Fiji ~

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September 17, 2007
~ Fiji ~

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September 07, 2007
~ Australia ~

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September 04, 2007
~ Fiji ~

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August 29, 2007
~ Fiji ~

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August 01, 2007
~ Fiji ~

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July 30, 2007
~ Fiji ~

Dear Mike,
   
First, I would like to say we are not five star resort travelers. So my expectations going into this trip to the Fiji Resort were not five star expectations.  I loved the bungalows.  I thought the unlimited diving and snorkeling from the resort beach was some of the best I have done.  The resort staff was very nice and helpful.  Allen and I did one day of boat diving which was very nice, but it reconfirmed to me why I prefer live-a-board diving. (not the bobbing around while in the boat and easier exits from the water after the dive) We really enjoyed the opportunity to see the Fire Walkers and visit their village.  This was a HIGH point for us. 

In closing, I would like to say, we really enjoyed our stay and didn't let the down side of things cloud our overall experience.  I went to Fiji to scuba dive, bird watch and enjoy wonderful friends......I did all.  Hope this helps.

K. Strohmeier

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July 29, 2007
~ Fiji ~

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July 20, 2007
~ Upcoming Fiji Wedding~

You rock, Mike! It all sounds like such a fairy tale destination wedding that I still can't believe that it's MY fairy tale wedding!

Thanks again for everything.

S. Fitch
Needville, Texas
Fiji Wedding/Honeymoon Christmas

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July 19, 2007
~ Hawaii ~

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July 14, 2007
~ Fiji ~

Hi Mike,
We enjoyed our trip to Fiji. Air New Zealand is very nice and we had no complaints at all. We were met in Nadi by a very nice woman who helped us get checked in with Pacific Sun. That went smoothly too.

The Fiji Resort was awsome!

Everything was smooth on the way home too. We wish there could be a shorter lay over in Nadi, but we heard that compared to other traverlers, we actually did pretty well. Maybe a suggestion of a restaurant in Nadi might be good. Our lay over was in the evening and not long enough for a whole day at a hotel. We heard from some other travelers that their agent had gotten them into a lounge at the airport where the kids played computer and the mom got a massage. That would have been nice too. Those are my only suggestions. Otherwise it was great and went smoothly. We loved our trip.

Thanks,
P. Korber
Laguna Beach, California

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June 19, 2007
~ Happy Repeat Client... before second travel ! ~

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May 03, 2007
~ Fiji ~

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April 19, 2007
~ Fiji ~

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March 29, 2007
~ Fiji ~

Dear McCoy Travel/Mike,

We had a wonderful time in Fiji and the Fiji Resort. The people were very friendly and the service was exceptional. When they said "Welcome Home" when we arrived, we really felt welcome! The resort was clean, friendly and the food was great! We can not say enough about the trip as it is now our number one spot to visit! Our hope is that when the grandbabies get a little bigger, the whole family can  go and experience the islands.  The activities were well organized by Pete and the snorkeling was "out of this world"!! We even caught a 40 pound Wahoo with the help of "Bait" in the fishing adventure group right at the resort! My husband even had guitar lessons from the "Bula Boys" band and Jimmy in th